FlexPod Vendor Coordination
With the introduction of converged infrastructure solutions like FlexPod, support has become even more complex. Our TSC understands that FlexPod includes hardware and software from multiple vendors and we leverage our close relationships with Cisco, NetApp and VMware to provide the mission-critical support you need. Let our TSC be your single point of contact for FlexPod support today.
- 24x7x365 Access to the WWT TSC
- Ticketing, Escalation to Vendor/OEM
- Incident Management
- Vendor/OEM SLA and RMA management
- Save Time & Resources
- Improve Productivity
- Single point of contact
- Faster Resolution
- Quality Assurance Reporting
24x7x365 Live Technical Support
WWT knows traditional 9-to-5 business hours are long gone — and that you want to talk to an experienced IT professional when you have a problem. Open cases via phone, web or email to get the live support you need to optimize your IT assets and troubleshoot even the most advanced technical issues 24-hours a day, every day of the year.
With WWT's Vendor Support, you can manage issues with multiple vendor devices within your IT environment with one phone call to our TSC. Our engineers will facilitate any necessary parts replacement and troubleshooting covered under your existing OEM service agreements and coordinate supplemental onsite support, if needed.