Vendor Coordination (Multi-Vendor Support)
Supporting a multi-vendor IT infrastructure can be a nightmare. With multiple vendors comes increased complexity in managing support contracts and support contact numbers. Enter World Wide Technology (WWT). Our Technical Service Center (TSC) provides a single point of contact for all your organization’s support needs. Staffed with highly trained personnel, the TSC can manage support tickets for hardware and software from any vendor. WWT will open the tickets for you and manage them until they are closed. It’s that easy.
- 24x7x365 Access to the WWT TSC
- Ticketing, Escalation to Vendor/OEM
- Incident Management
- Vendor/OEM SLA and RMA management
- Save Time & Resources
- Improve Productivity
- Single point of contact
- Faster Resolution
- Quality Assurance Reporting
24x7x365 Live Technical Support
WWT knows traditional 9-to-5 business hours are long gone — and that you want to talk to an experienced IT professional when you have a problem. Open cases via phone, web or email to get the live support you need to optimize your IT assets and troubleshoot even the most advanced technical issues 24-hours a day, every day of the year.
With WWT's Vendor Support, you can manage issues with multiple vendor devices within your IT environment with one phone call to our TSC. Our engineers will facilitate any necessary parts replacement and troubleshooting covered under your existing OEM service agreements and coordinate supplemental onsite support, if needed.