World Wide Technology can provide 24x7x365 proactive Remote Monitoring and Management of your entire IT infrastructure. Our experienced professionals use state-of-the-art fault management tools to monitor all of your network devices, servers, phones, PCs and more — giving you the capability to focus on development and mission-critical objectives rather than day-to-day maintenance.

Download our Remote Monitoring Overview [PDF 1.5MB]

CAPABILITIES

• Fault and Performance Monitoring
• Critical Patch Management
• Change Control Advisory
• 24x7x365 Access to the WWT TSC
• Remote Troubleshooting and Fault Resolution
• Ticketing, Notification & Escalation to Tier 2 & Tier 3 Engineering Support
• Coordination with Associated OEMs
• Root Cause Analysis (if available)
• Customer Notification
• MACD Support (Moves, Adds, Changes, Deletions)
• Quality Assurance Reporting
• (Optional) Supplemental On-site Support for devices under OEM support/maintenance contracts

SUPPORTED DEVICES

Through its staffed 24x7x365 Technical Service Center (TSC), WWT can proactively monitor your IT environment and troubleshoot issues before they become large-scale problems that can impact your company's communications and productivity. Components supported by remote monitoring and remediation include:

• Networking
     - Routing
     - Switching
     - Security (Firewall and VPN)
     - Wireless (Lightweight and Autonomous APs)

• Unified Communications (UC)
• Telepresence
• Unified Computing System (UCS)
• Layered Applications (Appliances)
• Data Center Infrastructure (SNMP or ICMP reachable devices such as UPS, etc.)

SUPPORTED TECHNOLOGIES

We provide complete operational and engineering services for customer IT systems and infrastructure environments for the following platforms and applications:

• Cisco^® Network devices
• Operating systems including Linux^®, Red Hat^®, VMware^®, Microsoft Windows^®, AIX^®, Solaris^™ and HP-UX
• Databases including Oracle^®, DB2^® and Microsoft SQL Server^™

KEY BENEFITS

• Cut Costs
• Save Time and Resources
• Improve Performance and Availability
• Enhance Security and Reliability
• Ensure Compliance

WHY WWT?

Powerful Partnerships

WWT's longstanding partnerships with technology giants Cisco, EMC, HP, and Oracle, among others, work to your benefit. Because of our familiarity and expertise with our partners' technology, WWT can configure, install and maintain the most flexible and effective solutions for your enterprise or agency.

Always-On Support & Technical Service Center

WWT's state-of-the-art Technical Service Center provides direct access to our staff of highly-trained engineers, partners and manufacturers to address your needs at any time with:

• 24x7x365 Live Support Accessible via phone, web and e-mail
• Web Portal Access to Track Progress
• Automated e-mail Notifications
• Certified Engineers and State-of-the-Art Technology Integration Labs
• Customized Communications and Escalation Procedures
• Access to WWT's IT Knowledgebase, which Aggregates 750,000+ IT Products from more than 3,000 Manufacturers