Remote Phone Support
World Wide Technology (WWT) provides the advanced technical support you need to succeed via our Technical Service Center. At the heart of our Managed Services offerings, the WWT Technical Service Center (TSC) provides streamlined access to our staff of highly trained engineers, partners and manufacturers to give you the IT support you need — when you need it.
Download our Remote Phone Support Overview [PDF 1.7MB]
- 24x7x365 Access to the WWT TSC
- Remote Troubleshooting and Fault Resolution support
- Ticketing, Notification & Escalation to Tier 2 & Tier 3 Engineering Support
- Coordination with Associated OEMs
- Root Cause Analysis (if available)
- Customer Notification
- MACD Support (Moves, Adds, Changes, Deletions)
- Quality Assurance Reporting
- (Optional) Supplemental On-site Support for devices under OEM support/maintenance contracts
- Save Time & Resources
- Improve Productivity
- Gain IT Expertise
- Optimize IT Assets & Infrastructure
24x7x365 Live Technical Support
WWT knows traditional 9-to-5 business hours are long gone — and that you want to talk to an experienced IT professional when you have a problem. Open cases via phone, web or email to get the live support you need to optimize your IT assets and troubleshoot even the most advanced technical issues 24-hours a day, every day of the year.
Certified Engineers and IT Experts
WWT's skilled engineers maintain over 1,000 certifications from major manufacturers and meet continuing education requirements to ensure the company provides the latest in technology solutions and creates true value for its customers.
Customized Response Procedures
Upon contacting the TSC, you will be quickly routed to the appropriate resource. Our certified experts work with you to isolate issues, assign severity levels and provide recommendations for a quick resolution. WWT will own the problem until it is resolved and will coordinate with all of the appropriate parties to facilitate the troubleshooting. This includes opening a case, on your behalf, with various OEMs, as needed.
With WWT's Remote Phone Support, you can manage issues with multiple vendor devices within your IT environment with one phone call to our TSC. Our engineers will facilitate any necessary parts replacement and troubleshooting covered under your existing OEM service agreements and coordinate supplemental onsite support, if needed.
To complement our live support services, WWT offers our Managed Services clients complete access to our IT Knowledgebase, which aggregates over 3,000 products from more than 1,000 manufacturers.