Joe has worked in the unified communication and collaboration space for the past 12 years with a primary focus on UCaaS and conferencing (audio/web/video). He’s worked hand and hand with both Microsoft and Cisco on their UC solutions and currently serves as the practice director for WWT’s Collaboration Practice.
Q&A with Joe Berger
- Tell us about your background and how you got into technology.
- After graduating college, I moved to Chicago looking for a job in the tech industry. After a few months of searching, I found a role in sales working for a conferencing service provider. After working there for a short time, I immediately took interest in the collaboration and unified communications aspect of the business, specifically in web/video conferencing and SaaS. From there I moved throughout the business into management and leadership roles where I ended up as the Director of Business Development. In that role I had the opportunity to work with both Cisco and Microsoft on bringing their UC solutions to market.
- What is your role at WWT?
- As the collaboration director, I work with our customers to help define their collaboration journey and understand the value of technology in their line of business. I also work with our channel partners and WWT technical resources to help bring new solutions to market.
- What innovation is happening in collaboration that has you really excited?
- The rise of consumer video communications has given way to businesses adopting video like never before. Applications such as Facetime and Skype have made end users and workers more accustomed to video conversations and this has made it’s way into the Enterprise space. The notion of a video call from any device at any time really can break down barriers and enable business to be more collaborative and innovative.
- Describe a recent interaction with a customer that led to solving a problem.
- I recently met with a customer who was in high growth mode. One of their initiatives was to open up new retail facilities across the U.S., however they were challenged with staffing all of these new stores for customers who didn’t have an appointment. Through the use of newer technologies like Web RTC and Remote Expert Mobile, we were able to develop a customized kiosk solution that allowed walk-in customers to talk to a live expert through a touch enabled screen. This allowed our customer to scale their business, while minimizing the need for on-site experts.
Want to know more? Check out our 37 Questions with a WWT Expert video series where Joe discusses the benefits of collaboration products in a rapid-fire segment, a good starting point for customers looking to build a holistic collaboration solution and how he feels about selfies.